Vodafone Ireland is to replace much of its existing IT infrastructure as part of a new €120 million project to provide customers with a fully converged product and billing system for the first time.
The new integrated system is designed to significantly enhance service levels, fully streamline Vodafone’s internal processes and lower the costs of ongoing maintenance.
The system provides for converged product and billing capabilities covering fixed, broadband, television and mobile, enabling customers to receive a consolidated bill and giving them more oversight of their accounts through a new online portal.
The transformation programme will see Vodafone Ireland decommissioning 52 per cent of all current IT applications.
To limit disruption to customers and staff, the new system will be rolled out on a phased basis, starting with consumer bill-pay subscribers, who will be moved over to the solution by the end of the summer.
Online access
The core of the new solution is based on Amdocs CES 9 and Nokia's Surepay Charging and Rating platform. The new online site will be built on Adobe AEM (Adobe Experience Manager) and Marketing Cloud, to give customers access to personalised information, offers and buying options, while making it easy for the the company to administer and update content.
"Our new business and IT transformation programme will deliver an unrivalled and seamless customer experience across all our platforms. One of the largest transformation programmes ever undertaken by the company, the new system responds directly to the needs of those using our products and services, and provides the foundation we need to ensure we remain truly customer-centric," said Vodafone Ireland chief technology officer Madalina Suceveanu.
“We know a transformation of this size and scale can be complex. However, as we progress with our phased implementations, our focus will be on ensuring the programme delivers added value benefits to our existing customers, while minimising any interference to service. We will keep customers updated on an ongoing basis as the rollout progresses,” she added.
