Eir

When it comes to poor customer care, Eir is not alone in letting its customers down

The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’

Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details

Company was chastised in court for failure to acknowledge customer complaints

Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator

In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’

State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them

Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere

Claims emerge in court case taken against company by communications regulator ComReg

Growing gap between workers and organisations as digitalisation of workplace continues

Experience in UK and with Eir is that private owners don’t invest in networks but just saddle companies with debt and take dividends

Tech review: The loss of physical recordings is a shame but there are compensations

Offerings might look similar, but beware that some are available only with a broadband package, some include annual ‘inflation’ price rises, and some are limited in terms of recording and other features

Iliad has had a right since the start of this year to increase its stake in Eir to almost 58%

First brand refresh since 2015 follows €1.2 billion investment in telecoms company’s infrastructure and customer care

Currys and Vodafone also featured prominently among almost 40,000 contacts to the Competition and Consumer Protection Commission

Company continues to add mobile and fibre broadband customers

Some 3,300 were once dotted across the State but Universal Service Obligation was removed in 2020 due to decline in use

Does anyone out there have a link to Eircom ad featuring Joe Boland in Connemara?

Ratings agency expects dividends to fall to no more than €150m this year and next as it raises outlook on telecom’s junk-rated debt

ComReg conducted an unannounced search of Eircom’s premises and seized material as part of an investigation last year

UK-based telecoms group rebuffs Eir owner’s revised offer but says ‘discussions with others’ will continue

Privatisation can work in competitive markets, but can it preserve public services?

Communications union boss Seán McDonagh is targeting the tech sector after swathe of job cuts

Eir is fighting ComReg’s decisions to limit its ability to compete on pricing in the market for wholesale high-speed broadband

Irish market does not ‘tend toward effective competition’ due to telecoms company’s size, says European Commission

WRC heard worker had been told he must retire as soon as he hit his 65th birthday

Telecoms company focused on ‘targeted measures’ to increase representation of women at senior levels

Company says regulator relying on a 2018 decision it made to prohibit discounts even though that decision did not provide for any such prohibition

In its complaint, Eir claims the regulator made a number of errors in its market analysis

Seen & Heard: RTÉ contracts come to an end, Eir dividends rise above €1bn, Kildare Village revenue jumps and stock exchange left out of financial strategy

Company says sales rose 4 per cent year-on-year

Carraun says Proximus has developed a successful international business via its affiliates BICS and Telesign

Company phasing out old equipment in favour of modern fibre

Customer was passed between departments ‘each time having to repeat my complaint and request a refund which they are not willing to give’

Pricewatch: The company says it ‘deeply regrets the prolonged delay in the installation of this customer’s broadband’

Sale of business led by Rory Godson could be worth as much as €57m, say reports

Telecommunications regulator deems Eircom to have a dominant position in the wholesale market

Intended projects include cloud supercomputer as Europe looks to compete with US and China in new technology

Telco said its fibre broadband customer base increased by 2 per cent year on year to 852,000 customers