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Video cameras smart doorbells, alarms and locks can help secure your property all year round
Eir
A third of SMEs have already adopted AI, new survey shows
But investment, knowledge and security concerns hold back adoption
Switching mobile networks? Here’s how to pay only for what you need and avoid roaming charges
A comparison of plans from Three, Vodafone, Eir, Virgin Mobile, Sky Mobile, 48, An Post Mobile, Tesco Mobile and GoMo
The French billionaire who will hold on to Eir ‘until the day I die’
Worth an estimated €10bn, Niel is one of your ‘always on’ kind of entrepreneurs
Xavier Niel starts to mop-up US hedge funds’ Eir shares
French billionaire moving to take full control of telecoms firm
Stillorgan site with full planning for 15 apartments seeks €1.35m
Land holding of 0.34 acres occupies prime location next to N11 and within short walk of Stillorgan village
Eir, Ryanair and Sky most likely to be referenced by callers as consumer complaints rise 18%
Vodafone, Harvey Norman and Currys were also among the top 10
Sky, Netflix, Virgin and sports: How to manage your TV and streaming expenses
Special offers, contract savings and why you should try to swerve the new ‘streaming TV’ services if you like recording programmes
Broadband runaround: For six months, Eir left this GP practice with inadequate coverage
The surgery had 12 staff on an ‘inconsistent and unreliable connection’ for months
Eir revenues increase by 2% as more mobile and broadband customers sign up
Company says broadband and mobile customers rose by 148,000 year on year in first quarter
Big businesses should face bigger fines for consumer protection breaches, watchdog says
Competition commission warns pub owners to display prices or face penalties
The death of customer service: Eir is not alone in letting its customers down
When it comes to poor customer care, Eir is not alone in letting its customers down
Learn to complain effectively, it will save you time, stress and money - and try these trigger words
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Eir’s new billing system results in fines for some customers
Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details
Eir should reassure workers they won’t face discipline for following law - union
Company was chastised in court for failure to acknowledge customer complaints
Staff at An Post and Eir to be balloted on new pay deals
Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator
Judge labels Eir a ‘disgrace’ after court heard customer service manuals warned staff not to obey law
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
Eir says sorry … again
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
Eir case: Mother unable to call 999 for sick child due to dropped signal
Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere
Eircom customer service manuals warned staff not to obey law, court told
Claims emerge in court case taken against company by communications regulator ComReg
Frontline services workers feel ‘digitally poor’, new survey finds
Growing gap between workers and organisations as digitalisation of workplace continues
Privatising monopoly public utilities makes no sense
Experience in UK and with Eir is that private owners don’t invest in networks but just saddle companies with debt and take dividends
Virgin Media Streaming TV: Compact and convenient but you’re tied to the provider for broadband
Tech review: The loss of physical recordings is a shame but there are compensations
TV over the internet is here but be sure to read the small print
Offerings might look similar, but beware that some are available only with a broadband package, some include annual ‘inflation’ price rises, and some are limited in terms of recording and other features
Eir co-owner Iliad holds off on triggering option to take control
Iliad has had a right since the start of this year to increase its stake in Eir to almost 58%
Eir launches €2m ‘Eir for all’ campaign in ‘start of a new chapter’
First brand refresh since 2015 follows €1.2 billion investment in telecoms company’s infrastructure and customer care
Eir and Ryanair top list of companies named in consumer helpline contacts
Currys and Vodafone also featured prominently among almost 40,000 contacts to the Competition and Consumer Protection Commission
Eir revenue rises for 2023 but higher costs hit earnings
Company continues to add mobile and fibre broadband customers
Last call: Country’s few remaining payphone boxes to be removed after almost a century
Some 3,300 were once dotted across the State but Universal Service Obligation was removed in 2020 due to decline in use
I’m still searching for the old TV commercial starring my father
Does anyone out there have a link to Eircom ad featuring Joe Boland in Connemara?
Eir likely to scale back dividends after €2bn in payouts since French takeover, says Moody’s
Ratings agency expects dividends to fall to no more than €150m this year and next as it raises outlook on telecom’s junk-rated debt
Communications regulator cleared to search Eircom data over competition concerns
ComReg conducted an unannounced search of Eircom’s premises and seized material as part of an investigation last year
Vodafone rejects Iliad’s bid to merge Italian businesses
UK-based telecoms group rebuffs Eir owner’s revised offer but says ‘discussions with others’ will continue
Disastrous UK policies teach a valuable lesson on privatising essential services
Privatisation can work in competitive markets, but can it preserve public services?
The union boss targeting Ireland’s tech sector: ‘It’s particularly hard work when Amazon won’t respond to a phone call’
Communications union boss Seán McDonagh is targeting the tech sector after swathe of job cuts
High stakes at play in fibre broadband regulation row
Eir is fighting ComReg’s decisions to limit its ability to compete on pricing in the market for wholesale high-speed broadband
EU backs ComReg decision to restrict Eir on fibre broadband
Irish market does not ‘tend toward effective competition’ due to telecoms company’s size, says European Commission
Eir told to reinstate 65-year-old who fell foul of its retirement age rule
WRC heard worker had been told he must retire as soon as he hit his 65th birthday
Gender pay gap at Eir stands at 5.5%, down from more than 7% in 2022
Telecoms company focused on ‘targeted measures’ to increase representation of women at senior levels
Eir claims regulatory decision limits its ability to compete in market
Company says regulator relying on a 2018 decision it made to prohibit discounts even though that decision did not provide for any such prohibition
Eir complains to EU about ComReg’s decision to restrict its wholesale fibre broadband offering
In its complaint, Eir claims the regulator made a number of errors in its market analysis
Airport operator DAA should ignore ‘arbitrary’ passenger cap in Dublin, says Michael O’Leary
Seen & Heard: RTÉ contracts come to an end, Eir dividends rise above €1bn, Kildare Village revenue jumps and stock exchange left out of financial strategy
Revenue at Eir rises but earnings fall as increased costs bite
Company says sales rose 4 per cent year-on-year
Eir parent company acquires 6% stake in Belgian peer Proximus
Carraun says Proximus has developed a successful international business via its affiliates BICS and Telesign
Regulator demands safeguards in Eir copper switch
Company phasing out old equipment in favour of modern fibre
Man billed hundreds by Eir for service he never used and didn’t know he had
Customer was passed between departments ‘each time having to repeat my complaint and request a refund which they are not willing to give’
All I have to show for my seven-month wait for Eir broadband are disgruntled neighbours
Pricewatch: The company says it ‘deeply regrets the prolonged delay in the installation of this customer’s broadband’
PR firm Powerscourt Group nears sale to US firm
Sale of business led by Rory Godson could be worth as much as €57m, say reports
ComReg asks court to intervene in investigation into Eircom transparency compliance
Telecommunications regulator deems Eircom to have a dominant position in the wholesale market
Eir owner Xavier Niel to invest €200m in artificial intelligence
Intended projects include cloud supercomputer as Europe looks to compete with US and China in new technology
Eir paid out dividends of €1.85bn since French billionaire takeover
Telco said its fibre broadband customer base increased by 2 per cent year on year to 852,000 customers
From Twitter to X – and other brand changes that still bother us
Here at The Irish Times, we like things to stay the same and look back fondly to a time of Marathon bars, Telecom Éireann and Windscale
Digicel mainly hires ‘culchies’, Denis O’Brien reveals
Dee Forbes and Munster Rugby, Garda College lands controversy, Eir CEO’s attack on ComReg, National Lottery could be on the move, GAA’s no-cash policy, and higher education headhunters
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