Ireland’s best and worst customer service: Guess which list Aer Lingus and Facebook are in
The annual Customer Experience survey found the Credit Union Movement the best perfomer
Ticketmaster
Alone, The Cure’s first new song in 16 years, is a huge aching sigh of darkness that brings great comfort
The track, which comes ahead of the release of new album Songs Of A Lost World, is refreshingly, gloomily Cure-ish
Oasis: There are reasons why they are last great working-class band to conquer the world
After Britpop, creative industries became cliquey, closed off and harder to break, especially if your dad didn’t go to school with lads working at Sony or Universal
Daughter Number Two and partner finally found an apartment to rent. People keep asking what their secret is
Seán Moncrieff: After an eight-month search to find a place pretty close to Dublin city centre Number Two and partner are thrilled beyond words
I salute Oasis as the comrades they have lately become
The Gallagher brothers embraced the logic of capitalism so wholeheartedly that they have made its flaws luridly, even dangerously visible
Ticketmaster to be investigated by watchdog over Oasis concerts sale
Competition and Consumer Protection Commission says it was prompted to act after receiving more than 100 complaints
Oasis deny knowledge of dynamic ticket pricing for sold-out UK and Ireland shows
Band says ticketing system was decided on by management, Ticketmaster and promoter
Don’t blame Oasis or Taylor Swift. Maybe fans’ expectations are just too high
Oasis have never received the Taylor Swift treatment over this bungled ticket sale. No charges of money-grabbing or fan-exploitation for the brothers
Oasis, Ticketmaster and the great rock’n’roll swindle
The ticket company’s dynamic pricing works on the principle that it can charge as much as we’re willing to pay. So choose which bands to see carefully
Dynamic pricing to be examined by European Commission amid Oasis ticket cost surge
Oasis fans shocked by standard tickets for reunion tour, including two nights in Dublin, more than doubling in price when on general sale
Dry your eyes Oasis fans, there’s no such thing as a gig emergency
Ultimately it comes down to the free market, to supply and demand and what people are willing to pay - because they’re superfans or want to be seen. But people exhausted by the relentless hustle have had enough
Oasis tickets controversy: ‘People say it was better in the old days. It really wasn’t’
Amid calls for Ticketmaster’s ‘dynamic pricing’ to be investigated, the company’s former MD says it is not a monopoly and will remain popular
Oasis tickets: Consumer watchdog review under way due to ‘legitimate concerns’ around pricing
A Competition and Consumer Protection Commission spokeswoman said that it will now ‘consider all options to ensure consumer protection law is followed’
Oasis tickets controversy: Is ‘dynamic pricing’ any better than touting?
Fans dismayed by ‘in-demand’ increases way above starting rate of €86.50
Oasis sell out Croke Park after fans wait hours to buy tickets costing over €400
Promoter MCD used so-called dynamic pricing model which saw some standing tickets more than double
My Oasis ticket hell: ‘I have finally reached the top of the queue but I have lost interest’
From presale panic to the horror of Ticketmaster’s queuing system, trying to buy tickets for Oasis has been a week-long rollercoaster
Oasis pre-sale gets under way with many tickets priced substantially more than initially announced
There has been no indication how many tickets be will left for the general sale which starts at 8am on Saturday
Oasis tickets countdown: Time of ticket release, how to prepare and whether or not to refresh
General sale tickets are available from 8am on Saturday but a presale ballot may skip some to the top of the queue
Oasis return: 11 steps to give you the best chance of getting tickets
Set your alarm to be up early, have your Ticketmaster account on standby and stick to just one browser window on your device
Longitude 2024 at Marlay Park, Dublin: Who’s playing, ticket information, how to get there and more
Everything you need to know about the annual Marlay Park music festival extravaganza beloved of under-25s
Taylor Swift fans warned of ticket scams ahead of Dublin concerts
Bank of Ireland warns fans seeking tickets for Irish gigs to be alert to criminals’ efforts to con them
Have you heard the good news? The stories of the companies that get it right
There’s no shortage of complaints about companies that treat people badly, so it lifts our spirits to hear about businesses that show they truly care about customers. Here are some examples
Ticketmaster confirms data breach in cyber security attack
Hacker group ShinyHunters believed to have been behind the leak
Ticketmaster customer data accessed in cyber attack – reports
Hackers have demanded almost half a million euro to stop sale of customer information to dark web
Ticketmaster antitrust case is box-office for frustrated concert-goers
US antitrust case is seeking the break-up of parent company Live Nation
US attempts to dismantle Ticketmaster ‘monopoloy’
Antitrust lawsuit brought by US Department of Justice seeks break-up of Live Nation Entertainment
RTÉ's poor brand rating, income taxes over the past decade, and Tom Hanks and AI
Business Today: the best news, analysis and comment from The Irish Times business desk
RTÉ and Ticketmaster ‘among worst for customer experience’ while credit unions top list
Research from CX Company puts national broadcaster in last place when it comes to customer experience
The rise of surge pricing: ‘It will eventually be everywhere’
Powered by algorithms and AI, a growing number of consumer industries are adjusting prices in response to supply and demand
Ticketmaster cost Bloom twice as much as price pitched by losing rival bid
State agency Bord Bia awarded the contract following a tender process late last year
Bloom organisers paid Ticketmaster almost €480,000 over four years
Bord Bia to seek bids from ticketing providers for 2024 gardening show
How big is Ticketmaster? How one company dominates the Irish market
Fresh concerns have been raised with competition body about the online ticket market
Ticketmaster offers GAA incentives for ticket sale deals
Regulators say they are monitoring compliance with court order limiting incentives
Coldplay and Taylor Swift are just the start: the ticket price plan to bleed Irish fans dry
Conor Pope: Ticketmaster rarely goes into detail about the business of ticket sales, but the man who brought that business to Ireland almost 30 years ago is more forthcoming
Taylor Swift, Coldplay and Ticketmaster’s new selling technique: presale anxiety
Astronomical pricing has now been baked into the gig ticket-buying process by both top artists and one company
Róisín Ingle: I might be okay, but I’m not fine at all after trying to buy Taylor Swift tickets
After six hours I get access to the ticket-buying place but the only ones left cost about €700 each. My finger hovers over the button
Finn McRedmond: Why does Taylor Swift generate so much sneering cynicism?
There’s no faster way to provoke ire in a certain type of man than to claim her as her generation’s Bob Dylan
Taylor Swift tickets: Ticketmaster France forced to pause sales, UK sales from €66-€775
Ticket prices for Irish dates yet to be released, but UK sales may give fans an indication of what to expect
Waiting for news on Taylor Swift tickets is the stadium pop version of the Hunger Games
Ed Power: Only a percentage of those who registered with Ticketmaster will be ‘selected’ for a ‘purchase link’ to – potentially! – nab one. It’s a far cry from sleeping bags outside HMV
The mystery of the missing Ticketmaster refund and the case of the cancelled concert tickets
Pricewatch: Readers got in touch over what happened after Celine Dion cancelled her 2024 shows, and how Ticketmaster responded to a request for tickets to be changed for accessible ones
‘The Rolling Stones wanted me to compromise. And I didn’t want to compromise’
Paul Charles is no pushover. One of the lessons of Adventures in Wonderland, the Irish music agent’s new memoir, is that sometimes you have to say no
‘We have people working around the world who we’ve never met’
Wild Geese: Ronan Wall from Cork created a consulting start-up in Los Angeles
GAA hoping supporters adapt quickly to cashless access to games
Tickets remain available in retail outlets where cash can be taken
Coronavirus cancellations: are you entitled to a full refund?
From package holidays to city breaks and concerts to classes, how to go about getting your money back
Concert promoter MCD says dealing with regulators cost €3m
Sale of half of company to joint venture with Love Nation gets green light
Gradual death of the paper ticket
Smartphone e-tickets are becoming the norm for gigs, sports events and flights
US tech company Sprout Social to create 60 jobs in Dublin
Company provides social media management platform for more than 25,000 clients
When a drunken mammy calls about pricey theatre tickets we listen
Pricewatch: Rosaleen Linehan was horrified by the price her friend paid on Viagogo
Fraud fear prompts Bank of Ireland to restrict some debit cards
BoI will not say how many cards have been restricted
Pricewatch: Apple won’t replace MacBook Pro after two breakdowns
Cancelling cash back deal and when ‘20% off everything’ sale doesn’t mean everything
Christine and The Queens at the RDS, Dublin: Everything you need to know
What songs she will play, performance time and more for her Dublin concert
The Cure announce Malahide Castle concert for June 2019
Tickets go on sale on Wednesday, October 10th
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