‘A taxi, compliments of Irish Rail. What service!’ A Christmas customer service miracle
Businesses get a bit of a bashing during the year but these stories show that sometimes they can give the gift of a good outcome
Conor Pope's Pricewatch column
Businesses get a bit of a bashing during the year but these stories show that sometimes they can give the gift of a good outcome
Follow our expert advice and reader tips, and take the stress and expense out of the next few days
Frances Maguire was left out of pocket after the airline failed to address the issue – until Pricewatch intervened and prompted a refund
‘I find it crazy that they are able to get away with doing what they do’ says a reader who inadvertently signed up to a subscription when buying tickets online
Management of broadband during a house move causes undue stress, while a tiny debt for a service not received boggles the mind
Funds from a customer’s subsidiary account rather than main account used to cover card transactions
More than a third of Irish consumers will hunt for bargains today, spending over €300 on average – but watch out for scams
People who have poured their heart and soul into setting up successful food businesses are finding the going is only getting tougher
Irish restaurateurs face the hardest of times as the soaring cost of ingredients adds to an already challenging climate
Family trip to Belfast tarnished after paying a premium, only to be told when they got on board that there was no first class and no catering
Fees charged to change flights during the airline’s pilots’ strike took months to be reimbursed
Reader has endless stream of problems since ordering an iPhone 13 Pro last March
The hospitality sector is going through a rough time but some establishments are continuing to offer value for money
Hotel and restaurant owners owners blame the energy crisis, VAT and labour costs
Warranties are not straightforward and are rarely as good as they seem
The cost of a typical Irish Christmas for a family of five comes in at an eye-watering figure
The couple didn’t have travel insurance, as they always left organising this until a couple of days before departure
Car insurance company said ‘that because my mother is dead my father could no longer benefit from its policy of reductions for spouses’
Emirates declined to issue boarding passes to couple on €6.5k trip due to what reader says is a ‘minor imperfection’
Some people have been giving monthly sums of €15 to Complete Savings and getting nothing in return
Tenth annual Amárach Research assessment shows scores of key customer-facing companies should take a leaf out of the credit unions’ book
Pricewatch Extra: Reader who cancelled a holiday due to a family tragedy finds her insurance company pointing to a common get-out clause
Dealing with policyholders and claims no longer appears to be top of the corporate agenda
Online fraud is often met with victim blaming by the bank, but not in this fortunate reader’s case
Pricewatch Extra: Reader and her husband endure miserable trip, but who was to blame?
'My wife was standing at the desk with her mother’s urn in her arms pleading for some consideration to be shown given the circumstances. In the end, we had no choice but to pay'
It took repeated unanswered emails and phone calls and a visit to Allianz’s Dublin office for our reader to get the use of his car again
A reader’s belief he is entitled to some class of receipt is just one example of consumers believing they have rights they do not have
Pricewatch has been counting the pennies on your behalf for two decades. Here’s what we’ve learned
‘During the day, it will work and stay working ... until around 8pm. After that zilch,’ writes Peter from Greystones
Some mobile broadband packages are likely to increase by more than 5 per cent next year too
Changing booking for four-day stay on Fuerteventura turns into a nightmare
Rebuilding costs have spiralled in recent years, which means a huge number of Irish homes are now underinsured and yours could be among them
Ireland is already feeling the adverse effects of climate change, says a new report, but there are still ways we can be part of the solution
Everything you need to know about budgeting and being clever with cash for the next stage of your life — the third-level years
Pricewatch: ‘What value or tailored cover do insurance companies really offer people in their 80s and onwards?’
Adrienne paid nearly €70 for a Dublin-London flight, but it was cancelled during the pilots’ industrial action
Pricewatch: It resulted in stress, missed flights and expense but the airline’s ‘rude’ response was unforgiveable
Pricewatch: A reader called Brendan was none too happy when he contacted us to detail his dealings with his bank when looking for car finance
Bogus messages from broadband providers and hotel-booking websites are other tactics used by scammers
Fraudsters stole almost €100 million from Irish consumers last year – an increase of 16 per cent on 2022
Reader whose husband has dementia says she had to endure a lot of negative looks and comments alleging responsibility for delayed flight from Nice to Dublin
Upset at a boarding gate for three supporters planning to travel to Zurich for match
Retailers charging customers for paper bags are dressing it up as an environmental move
And an Aer Lingus passenger’s story highlights the importance of travel insurance even for short-haul trips
Parking, housing and TV costs have shot up, while debt, flying and food are far cheaper
A typical Irish household will spend close to €10,000 more in winter than in summer but there’s hope
The company offers cold comfort, asserting the transactions ‘cannot be considered unauthorised’
Three readers share their stories of headaches and heartaches encountered when using the online travel platform
‘I know it is David and Goliath,’ says reader who could not get her microbusiness website verified by Google
An Post says there is no evidence of ‘systemic issues or challenges’ with mail between the two countries but urges senders to always include return address
Every shelf and aisle is designed with you, and your wallet, in mind
A hard-to-explain difference in the prices of similar salad products across Irish supermarkets highlights why you should pay close attention to unit pricing
An AirTag tracker inserted with a card recorded its last location in a residential area near Heathrow airport
Crosswords & puzzles to keep you challenged and entertained
Inquests into the nightclub fire that led to the deaths of 48 people
How does a post-Brexit world shape the identity and relationship of these islands
Weddings, Births, Deaths and other family notices