Government approves nomination of Ger Deering to role of Ombudsman
If accepted, Deering will replace Peter Tyndall who is due to retire at end of the year
Online safety body ‘needs teeth’ for complaints against social media platforms
Children and young people have a right to an effective remedy, says Children’s Rights Alliance
‘Room for improvement’ in Freedom of Information legislation – Commissioner
More difficult to direct public bodies to release records after court ruling says Tyndall
Ombudsman criticises lack of haste in dealing with institutional victims
Outgoing Ombudsman calls for urgent response to plight of under-65s in nursing homes
Freedom of Information law to undergo in-depth review
Improvement sought to legislation providing access to State agency records and departments
Breda O'Brien: There is a great deal of ageism in Irish society
One example is older people being inappropriately placed in nursing homes
Younger people with disabilities living 'wasted lives' in nursing homes
Ombudsman report finds some did not give informed consent to be placed in home long-term
Information Commissioner reports highest number of appeals in ten years
Peter Tyndall notes marked increase resources for ‘frivolous or vexatious’ requests
Ombudsman sees spike in complaints about public bodies
Last year Peter Tyndall’s office received the highest number of complaints since 2010
HSE concerned at transfer of refugees during coronavirus pandemic
Mood changes in Kerry as four cases of Covid-19 diagnosed after arrival of 100 refugees
Land development body should be covered by Freedom of Information – ombudsman
‘Transparency, accountability’ important at €1.25bn agency, housing committee hears
Direct provision risks reversals, refugee service warns
System needs space to accommodate new arrivals, Jesuit Refugee Service says
Direct provision centres operating in ‘reasonably settled way’
Ombudsman says many concerns about facilities before they opened have not transpired
Ombudsman to call for more power to inspect asylum process
Peter Tyndall to criticise use of hotels as accommodation for asylum applicants
Ombudsman raises concerns about HSE medical card policy
John Wall, diagnosed with terminal prostate cancer, had emergency medical card revoked
Ombudsman says welfare files did not explain repayment demands
Department sought thousands in overpayments with having little or no documentation
Up to 37,000 freedom of information requests made in 2018
Commissioner’s annual report shows requests increased by 8.5% last year
Terminally ill woman’s medical card delay complaint upheld
Ombudsman’s annual report criticises HSE handling of medical card application
Homeless asylum seeker forced to sleep in mosque during snowstorms
Case is among 148 complaints to Ombudsman from people living in direct provision centres
Man overcharged for hospital stay gets refund after Ombudsman investigation
Investigation revealed there is no integrated payment system in HSE for managing hospital charges nationally
Plan for reporting hospital incidents welcomed
Report highlights advances in complaints system but signals room for improvement
Magdalene women excluded from redress scheme to be paid
Government says it will resolve issue of 200 survivors whose awards were withheld
Government told to move quickly on expanding Magdalene compensation
Ombudsman issues warning over redress for women who worked but did not live in laundries
Boundary changes as Ireland gets two more MEPs
Reallocation of UK’s 73 European Parliament seats allows for more Irish representatives
Ombudsman highlights progress in end-of-life care support
Hospital staff broke news of man’s death to family saying he had been found ‘pulseless’
Sipo hearing adjourned to allow McElvaney to take court challenge
Councillor threatened to walk out and claimed he was ‘entrapped’ into asking for payment
FOI files Department of Justice said did not exist are located
Department considered it inappropriate to ask former minister about Gmail account
Health watchdog criticised over failure to pass on 700 complaints to Ombudsman
Hiqa has undertaken to ensure relevant complaints are now handed over
Referendum commission to oversee blasphemy poll announced
Ms Justice Isobel Kennedy to act as chairwoman ahead of October vote
Women from Magdalene laundries invited to apply to redress scheme
Government opens scheme to adjoining institutions after Ombudsman’s intervention
Student in direct provision warned over absences while attending school
Ombudsman’s annual report highlights issues in social welfare and nursing homes
Freedom of Information: ‘Unacceptably high’ response-time failures
Last year is worst on record for public bodies failing to decide on requests on time – Tyndall
Flanagan to broaden access to Magdalene redress scheme
Cabinet to discuss proposals to allow more former laundry workers to apply for redress
It’s fishy: rise in warm-water species found off our coasts
Climate change and plastic debris among factors but scientists need more data
Mosney direct provision residents concerned about baby food price
‘Points’ system provides asylum seekers with card to buy food products
Migrant fishing crews face exploitation and abuse, report finds
Migrant Rights Centre Ireland survey says some foreign workers are ‘severely underpaid’
‘Manifestly unfair’ treatment of Magdalene Laundries workers, Ombudsman finds
Women ‘wrongly refused access’ to redress scheme by Department of Justice
Customer satisfaction: where to turn when things go wrong
From financial services to broadband to air travel, there are several public bodies charged with protecting the consumer. But what do they all really do and can they really help?
Anti-competition concerns spark nursing homes examination
Competition and Consumer Protection Commission says it has information ‘which raises serious concerns’
Brexit expected to increase pressure on EU’s rich fishing stock
The good news is there is still a considerable resource left to protect, according to new research by Irish marine biologist Dr Peter Tyndall
Most mental health service users ‘do not know how to complain’
Mental Health Reform pilot study highlights ‘need for greater access to advocacy supports’
Child protection: Tusla’s unacceptable lapses
No excuse for not getting the basics of child protection right
Tusla delays led to failure to clear grandfather’s name
Case of man who died before his name was cleared highlighted in Ombudsman’s report
Nursing home contracts should be examined carefully, warns Ombudsman
Fees for social activities for immobile resident dropped following complaint
Bereaved families criticise lack of privacy in hospitals
New report outlines concerns of people whose loved ones died in Mater or St James’s
FOI requests to public bodies at all-time high of over 30,000
Olympic ticket scandal, MMA death behind rise in requests to Department of Transport
Woman told she owed €20,000 for ‘overpaid’ welfare payments
Ombudsman’s annual report details complaints about welfare and child protection
Communication is complex: caring for my dying husband
Colm’s move from hospital to hospice was difficult. Miscommunication can easily occur
Justice officials tried to keep Data Protection Commissioner’s files secret
Submission on Freedom of Information law said multinationals needed guarantee of confidentiality
Ombudsman offices to take complaints about direct provision
Asylum seekers given right to take issues about State services and accommodation to two watchdogs
Data watchdog does not have to disclose lobbying by firms
Ruling accepts that records of contacts with Ibec, Yahoo and Microsoft are part of statutory function
Confusion over treatment abroad scheme sees patients billed
Cross Border Healthcare scheme gives Irish residents option of public treatment abroad
Changes to State Examinations assistance scheme welcomed
Assistance scheme reviewed after multiple complaints from parents and students
Ombudsman urges students to bring complaints to him
Peter Tyndall says his office received 300 complaints about third-level institutions last year
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