Sorry seems to be the hardest word for an Irish banker to say
There isn’t a ‘bold step’ big enough for all the bankers who have failed their customers
Record fine for PTSB but no heads roll
Analysis: Central Bank says €21 million fine reflects ‘gravity’ of PTSB’s failings
Customer satisfaction: where to turn when things go wrong
From financial services to broadband to air travel, there are several public bodies charged with protecting the consumer. But what do they all really do and can they really help?
Tracker row: Prospect of criminal actions against banks raised
Mortgage scandal described as ‘greatest consumer rip-off in history of the State’
Governor says Central Bank had to force banks to deal with tracker situation
Philip Lane says not all lenders addressed ‘unacceptable failings’
‘I remember sobbing down the phone to the bank’
Case studies: Victims of tracker mortgage scandal speak out about their ordeal
I don’t know what the tracker-mortgage scandal is about
Q&A: Conor Pope explains the home-loan controversy
Call to lift six-year cut-off for financial complaints
Pearse Doherty forwards Bill on time limit which led to 371 complaints being dropped last year
Pricewatch: Readers’ queries
Consumer concerns this week include Permanent TSB’s ‘significant failures’, car-hire companies and mobile phone charges
Regulators aplenty but consumers still left hanging for resolution
Far too often, bullied customers are let down or ignored by disparate bodies
‘Despicable’ PTSB failures caused customers to lose homes
Over 1,300 people to get compensation due to bank’s mismanagement of home loans
Judge urges insurer Zurich to reconsider heart patient’s case
Judge says law obliged him to strike out case but he had ‘considerable sympathy’ for applicant
Ombudsman must reconsider complaint over mortgage rate hike
High Court upholds couple’s appeal against Ombudsman’s rejection of their complaint
Judge dismisses complaint over delays at Financial Services Ombudsman
Watchdog’s output is ‘almost heroic’ given its workload, says Mr Justice Gerard Hogan
Judge dismisses complaint over delays at Financial Services Ombudsman
Watchdog’s output is ‘almost heroic’ given its workload, says Mr Justice Gerard Hogan
Pricewatch: Are consumers getting enough protection?
The level of protection available to people dealing with financial institutions has been criticised but the Financial Services Ombudsman insists his office is ‘accessible and fair’
Widow of man who took own life gets €500 insurance settlement
Firm refused to pay mortgage protection policy worth €220,000 because it lapsed four days before man’s suicide
Central Bank’s mortgage code on side of the lender
Opinion: It is time to start thinking about the possibility of a future crisis
Complaints upheld against AIB, Avant Card and PTSB
Financial Service Ombudsman’s name-and-shame policy brings banks to heel
YOU MAY ALSO LIKE...
Crosswords & Puzzles
Crosswords & puzzles to keep you challenged and entertained
Stardust
Inquests into the nightclub fire that led to the deaths of 48 people
Common Ground
How does a post-Brexit world shape the identity and relationship of these islands
Family NoticesOpens in new window
Weddings, Births, Deaths and other family notices