Travel insurance offers anything but peace of mind
Ombudsman forces rethink after insurer takes refuge in arcane policy loopholes to dent claim over cancelled flight
Financial Services and Pensions Ombudsman (FSPO)
Customer gets bank refund and insurance broker is held to account after financial ombudsman intervenes
Report highlights in detail what some complainants had to deal with
Record number of complaints made to Financial Services and Pensions Ombudsman
Consumers received €6.17m after mediation or investigation by watchdog, who highlights sharp rise in insurance claims
OPW spent €17,000 on consultants for committee hearings, more than any other State body
Spending data from 2021 to last month shows OPW spent over €17,000 last year as it faced rolling controversies
Scams, insurance not paying out and tracker issues among complaints to Ombudsman
Financial Services and Pensions Ombudsman case studies illuminating for anyone considering lodging a complaint
Financial scams and poor customer service prompt surge in complaints to watchdog
Banking sector prompted most contacts to the Financial Services and Pensions Ombudsman in 2024
Man loses challenge over refusal of access to late mother’s accounts
Challenge brought against Financial Services and Pensions Ombudsman’s refusal of complaint
Texts weren’t designed to be secure, and two-factor authentication isn’t safe
Who is responsible when verification goes wrong?
Leaving it late to raise concern about AIB not offering a tracker mortgage
Homeowner wants to know if paying off their mortgage at this stage will lock them out of any chance of a refund or compensation
Catfishing: How one Irish woman lost €20,000 to a person she thought was Coldplay’s Chris Martin
While doomscrolling, Stacey noticed a post from Coldplay. She responded with a single word. Almost immediately, something surprising happened
Laya was wrong not to pay for patient’s private care at height of Covid-19 pandemic, ombudsman finds
Family of patient has written to organisation representing doctors to highlight the finding
Banks urged to do more to resolve customer complaints
Over half of complaints received by Financial Services Ombudsman relate to banking
Financial ombudsman records surge in complaints during 2023
Customer service issues once again the main reason for grievences
Retired man takes High Court challenge over ombudsman’s refusal to investigate loans complaint
Martin Mahoney claims FSPO’s decision not to inquire into 2021 complaint is unlawful and should be overturned
Crosswords & Puzzles
Crosswords & puzzles to keep you challenged and entertained
Stardust
Inquests into the nightclub fire that led to the deaths of 48 people
Common Ground
How does a post-Brexit world shape the identity and relationship of these islands
Family NoticesOpens in new window
Weddings, Births, Deaths and other family notices