ComReg
ComReg. The Irish communications regulator
Where is the promised legislation aimed at preventing mobile phone service price hikes?
Hundreds of thousands of Irish users will see their monthly bills jump by more than 5% as a result of a policy taken by providers
Technology watchdogs warn Government they are under-resourced in face of growing workload
Budget strain ‘undermines State’s crucial role’ enforcing EU tech and data regulations
Bonkers.ie chief: ‘We offer the best way to turn your bills into savings’
Bonkers.ie has moved from being a comparison website to selling products directly to customers, says founder David Kerr
Sky must provide end of contract and alternative tariff information to customers, court rules
High Court rules ComReg entitled to orders requiring company to end practice of automatically renewing agreements
He said he was a Bank of Ireland employee: A reader loses thousands of euro in an afternoon
Irish consumers lose tens of millions of euro to criminals operating scams of this nature, watchdog says
Why we keep ignoring the physics of climate change
At a time of climate crisis, carbon budgets are a physical reality – not political slogans
Have your say: Have you received a scam call from a UK +44 number?
Ireland is experiencing a significant rise in scam calls that appear to be coming from the UK, according to ComReg
Scam calls from UK +44 numbers in Ireland: Who is it and what should I do?
Ireland is experiencing a significant rise in scam calls that appear to be coming from the UK, according to ComReg
Sky automatically renewing subscriber contracts faces challenge in High Court
Regulator says broadcaster’s practice breaches EU rules but Sky says its contracts are ‘subscription contracts of indeterminate duration’
ComReg dropped plan to block scam mesages amid false positives
Regulator stuck to system of marking texts as ‘likely scams’
The trouble started for our reader after switching from Eir to Vodafone
Pricewatch: Anne’s request for cancellation ‘was not enough to warrant’ it, says telecoms company
Dial-up is dead. A few other technologies are set to follow
AOL announced it was shutting down its dial-up service, but who still plugs in to a phone jack to go online?
‘Stop using it immediately’: Regulator warns about fire risk in certain tumble dryers
Manufacturer has organised free-of-charge at-home services to rectify the issue
Domino’s text messages labelled ‘likely spam’ as new rules come into effect
Companies are now required to register details of their SMS messaging on ComReg database
Over 8,000 business register with ComReg ahead of anti-scam system roll-out
System aimed at making it harder for criminals to send convincing spam messages to consumers
Is the text scammer era at an end? Comreg implements SMS registry for firms
Registry will mean only legitimate businesses should be able to access consumer phones but scammers will inevitably find new approaches
Sky Television ‘seems happy to take advantage’ of my trusting, elderly aunt
Pricewatch receives two similar stories connected to Sky Television involving older people
ComReg plans overhaul of SMS text message system to help block scammers
Public and businesses lose more than €100m year to criminals who send bogus messages
Plan under way to protect telecoms network from extreme weather
Service providers may have to submit annual reports on implementation of measures
Ticketmaster, Eir and Ryanair top list of firms that triggered the most consumer complaints to watchdog
Almost 45,000 people contacted Competition and Consumer Protection Commission overall last year about goods and services
Virgin Media must amend training manuals on financial incentives to agents, High Court orders
Company breached EU Universal Service Regulation obligations but succeeds in defending right to impose 30-day notice of termination
Helen Dixon to leave ComReg post after one year
Former data protection commissioner keen to ‘try something new’ after 18 years in regulatory roles
Why are we left on our own when it comes to fraud?
Despite a new measure by ComReg, Irish consumers are set to remain vulnerable to scammers and won’t have the same protections and supports that exist elsewhere
Virgin Media incentivises agents to stop customers switching, court finds
ComReg sought declaration Virgin failed to comply with Universal Service Regulations
Scam texts to be blocked as watchdog unveils text-messaging register
Scam text messages costing consumers over €100m a year, says ComReg
Thousands of Three Ireland customers due refund of €269 on average after ComReg investigation
About 14,000 customers affected by company’s failure to send appropriate notifications
Garda ‘stretched’ as online fraud reaches ‘industrial’ levels, Drew Harris warns
Heightened concern over scams in run-up to Christmas as Garda Commissioner outlines ‘increasingly complex and difficult’ threats to State
Eir fined €2.8m for failing to allow other companies access to network information
Telco agrees to fine following five-year investigation by regulator Comreg
Getting new regulator up and running was like building an aircraft while flying, says executive chair
Government has given approval for staffing levels at media and online safety regulator Coimisiún na Meán to increase to 200
ComReg to be charged with overseeing security of data centres in expansion of its regulatory role
Expanded role to ensure data centres meet certain standards to be met on foot of EU directives
Learn to complain effectively, it will save you time, stress and money - and try these trigger words
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Judge labels Eir a ‘disgrace’ after court heard customer service manuals warned staff not to obey law
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
Eir says sorry … again
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
Eir case: Mother unable to call 999 for sick child due to dropped signal
Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere
Eircom customer service manuals warned staff not to obey law, court told
Claims emerge in court case taken against company by communications regulator ComReg
Investigation under way after drone seized near Dublin Airport
Airport police caught the user and the drone within minutes before handing the individual over to An Garda Síochána
Consumer complaints: Who do you call when things go wrong?
‘Pricewatch receives more complaints about travel than any other area, although telecoms come close’
Communications regulator cleared to search Eircom data over competition concerns
ComReg conducted an unannounced search of Eircom’s premises and seized material as part of an investigation last year
Eamon Ryan: What we need today is a much bigger State
View that we are living in a failed State only serves a nihilistic creed
Data protection commissioner bemoans ‘clunky’ EU law thwarting big tech investigations
Helen Dixon is about to depart her role as privacy watchdog to take up a new position in ComReg
High stakes at play in fibre broadband regulation row
Eir is fighting ComReg’s decisions to limit its ability to compete on pricing in the market for wholesale high-speed broadband
EU backs ComReg decision to restrict Eir on fibre broadband
Irish market does not ‘tend toward effective competition’ due to telecoms company’s size, says European Commission
Voice call minutes in Irish telecoms market decline 25% in a year
There are now almost 620,000 fibre-to-the-premises broadband subscriber lines, says telecoms watchdog ComReg
Eir claims regulatory decision limits its ability to compete in market
Company says regulator relying on a 2018 decision it made to prohibit discounts even though that decision did not provide for any such prohibition
Eir complains to EU about ComReg’s decision to restrict its wholesale fibre broadband offering
In its complaint, Eir claims the regulator made a number of errors in its market analysis
Revenue at Eir rises but earnings fall as increased costs bite
Company says sales rose 4 per cent year-on-year
Outgoing Data Protection Commissioner Helen Dixon set to move to ComReg
DPC boss to switch to communications regulator early next year
Regulator demands safeguards in Eir copper switch
Company phasing out old equipment in favour of modern fibre
Ireland needs strong regulation, but we have too many regulators
Planning system needs to take into account national interest and can’t be a Nimby’s charter
Virgin Media says offering deals to customers considering switching is a ‘non-hassling’ activity
Comreg claims Virgin is not complying with Universal Service Regulations because the provider’s process for switching acts as a disincentive
Parcel deliveries lower in 2022, but still above pre-pandemic levels
Total revenues from parcel deliveries fell by 9% past year, while the volume of parcels delivered fell by 14%
‘Mam, my phone is broken’: Here comes the money scam using your own child’s voice
Increasingly complex scams are taking almost €1 million a day from Irish consumers
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