After receiving complaints from some customers unhappy with receiving a free copy of U2's new album, Apple said it has created a way for users to permanently delete it from their accounts.
"Some of our customers asked for the ability to delete Songs of Innocence from their library, so we set up this website to let them easily do so," Tom Neumayr, an Apple spokesman, said today .
“Any customer that needs additional help should contact AppleCare.”
The Cupertino, California-based company's move follows the giveaway of the U2 album to half a billion users of its iTunes software last week. The free album was announced alongside new iPhones and a wearable device called Apple Watch.
The album, featuring 11 songs, is free to active iTunes account holders and those who sign up within five weeks, the company said then. The album began appearing in users’ libraries within a day or so after it was announced.
Depending on a user's settings, Songs of Innocence could automatically download to some Apple devices, taking up valuable space. For others, the album just appeared as available for download among a list of other records users had bought through iTunes.
The mass distribution particularly irked youngsters who were unfamiliar with U2, whose last album, No Line on the Horizon, came out five years ago.
Apple said today on its website that once the album has been removed from a user’s account, it will no longer be available to re-download as a previous purchase. The album remains free until October 13th.
Agencies
