Some criticism of airline's handling of events

Not all Aer Lingus passengers whose flights were cancelled were happy with the airline's handling of events.

Not all Aer Lingus passengers whose flights were cancelled were happy with the airline's handling of events.

While some customers said they had no complaints about their treatment, others said they felt let down by the airline and would not fly with it again.

Aer Lingus insisted that any problems experienced at Dublin Airport yesterday were a result of the storm which forced flight cancellations on Wednesday, and not the strike by cabin crew.

That was of little consolation to passengers who were still attempting to get flights out of Dublin yesterday.

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Mr Michael Hayes and his wife, Ms Diane Keenan-Hayes, had been due to fly home to Boston on Wednesday. After sitting on the plane for five hours, however, they were told the flight had been cancelled.

Aer Lingus had put them up in "a very nice hotel" on Wednesday night, but they had found it impossible to get information about an alternative flight home.

"Everybody was given the same telephone number to call," said Ms Keenan-Hayes.

"We couldn't get through last night. It was constantly busy."

The couple finally learned yesterday that they would be flown home via Heathrow, but would have to find their own accommodation in London last night.

However, contacted by The Irish Times for a comment, an Aer Lingus spokeswoman said it was policy to source and reserve accommodation for each night a passenger was delayed.

She took the couple's details and shortly afterwards said they were being paged at Heathrow Airport and provided with accommodation.

Ms Tracy Fredericks, originally from South Africa, had her flight home to Manchester moved forward by several hours.

"I don't have a problem with that. I'm always using Aer Lingus, and I never have any major problems."

Chris Dooley

Chris Dooley

Chris Dooley is Foreign Editor of The Irish Times