When is Transport for Ireland (TFI) going to scrap this totally unreliable system that they call a Passenger Information System, the system that pretends to display real-time information on the TFI App and on roadside signs? Put simply, it has not worked for some years. Passengers have lost all confidence in it.
On a return recent trip across Dublin, I needed to use four buses. All four were “disappeared” by TFI, vanishing into the ether-space, that version of the Bermuda Triangle that TFI uses. All this despite the fact that, in each case, the buses had been shown as approaching; 15 minutes away, three minutes, even “arrived”. Then “poof”, gone.
An additional frustration is that while you make your way to an alternative route (if you’re lucky enough to have one), it is quite possible that some time later the vanished bus will sweep by. But you just never know.
This issue is far more important than the very annoying inconvenience to individual passengers. Minister for Transport Darragh O’Brien needs to remind TFI that this chaotic system is seriously damaging any strategic plans to entice commuters to leave their cars at home and change over to a reliable, predictable public transport service.
RM Block
The system is broken; it needs replacement, not adjustment. Minister, please intervene because TFI does not seem to be taking the problem seriously. – Yours, etc,
DERMOT IGOE,
Blackrock,
Co Dublin.
